Conditions of Use
Akbik.com Terms and Conditions
This web site (Web Site) is owned and operated by AKBIK, Inc. which includes AKBIK Interiors, OnClark & ChicagoGate.
1515 Lake Cook Road
Northbrook, IL 60062
AKBIK Inc. and akbik.com are used interchangeably throughout these terms and conditions.
Terms and Conditions:
These terms and conditions govern your use of our web site. Use means the interaction, browsing, reading, discussing, viewing, sharing, posting, downloading and or the ordering of products offered for sale on our web site.
By using our web site, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our or place an order on our web site.
Errors and Inaccuracies:
Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Disclaimer of Liability:
Neither akbik.com, nor any original provider of the materials, items or services accept any liability for any direct, indirect, incidental, or consequential loss of business profits or special damages arising from its publication, availability, sale or offer for purchase from akbik.com
You agree to indemnify and hold akbik.com, and its subsidiaries, affiliates, suppliers, officers, agents, representatives or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of any communication or transaction with akbik.com.
You expressly understand and agree that: Your use of our web site is at your sole risk. The content of our web site is provided on an as is and as available basis. akbik.com make no promises or guarantees that our web site will be available at all times.
Any material downloaded or otherwise obtained through the use of our web site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
All the material contained on the akbik.com web site is copyright © AKBIK, Inc. The following elements of this Web site are the property of AKBIK, Inc. or our suppliers and are protected by United States and international copyright laws:
* All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site.
* All software.
* All rights reserved. You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping with akbik.com. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, is strictly prohibited. No part of any page or any graphic from the akbik.com web site may be copied, reproduced, transmitted or distributed for commercial purposes without the express written permission of AKBIK, Inc. and or akbik.com.
If you require any further information on permitted use, or a license to republish any material, please contact us at the address on the top of the page. If you are granted a license to reproduce material you will be required to follow some simple guidelines about the way the information is displayed. An acknowledgement of the source must be included whenever akbik.com copyright material is copied or published.
Ordering and order acceptance:
After you have added merchandise to your shopping cart and before you provide any payment details, you must understand, agree to and accept all the terms and conditions set forth herein.
If you do not understand, agree to and accept all of these terms and conditions please do not place an order with akbik.com
After you have placed your order, we will display an order confirmation page and send an email receipt. Your order confirmation or email receipt is not a contract, but only a record of your offer to purchase a particular item at a particular price. After you place an order, akbik.com will determine whether or not to fill the order.
akbik.com reserves the right to refuse to fill your order for any reason, including, but not limited to, the unavailability of a product or errors in the prices and product descriptions posted on this web site.
By placing your order, you agree that akbik.com's total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to akbik.com for the product giving rise to akbik.com's liability.
If you place an order via a third party or via any of our employees, either by telephone, by fax, by postal service, by courier service, by email, at a trade show, at an exhibition, in person or by any other method, you explicitly agree and accept all the terms and conditions set forth herein.
All prices on the akbik.com web site, unless specifically stated, are listed and charged in US dollars.
All orders are prepaid in US dollars. akbik.com accept Visa, Mastercard, Discover, American Express, Debit Cards through Paypal or over the phone by calling 847.328.7777.
T/T and wire transfers are accepted; free on orders over $500.00. T/T and wire transfer orders less than $500 will incur a $25 surcharge.
Prices, Taxes, Duty, etc.:
Prices listed on our web site are each or per unit as applicable. No sales tax will be added, however, any local taxes, duty, import taxes, etc. are the responsibility of the purchaser.
If we receive an invoice for import duty, export duty, customs, clearance fees, miscellaneous or other overseas tax, value added tax or any other type of transaction tax as a result of the exportation of our products, you as the importer implicitly agree to pay all these fees and or you authorize akbik.com to make any additional charges on the credit card you supplied with your order.
Order Processing, Processing Times and Procedure:
There are two distinct steps to every order we receive. These are the processing times and the shipping time.
Processing times are the number of business days required to get your order ready. Shipping and delivery times are the number of business days required to get your order from our warehouse or gallery to your door.
For orders that require expedited service, we offer a same-day and express processing service and fast shipping services, both of these are provided at additional cost.
Some orders may require additional verification of billing, shipping, credit card and/or a signed confirmation of order. You will be notified by email if your order requires any further verification and your reply in a timely manner to any verification requests is required.
If you request a specific delivery date - date-certain and this is not available with the processing options you choose, we will automatically upgrade and up charge your order to meet the specific delivery date - date-certain you requested.
Shipping Times and Shipping & Handling cost:
All prices on our web site exclude shipping and handling charges. These are displayed at check-out. We offer various shipping methods including US Postal Service, UPS, common carriers, air cargo services and other independent couriers. You may use your own shipping company or use your account number to ship via UPS, FedEx, DHL or other courier account.
Shipping is entirely at your own risk. Tracking information is not always available. Insurance is not always available. If the postal service or any International Postal Service fail to deliver the package or the package is damaged, broken or items are missing, if the package is held at Customs or other government agency, akbik.com accept or assume no liability whatsoever for this method of delivery. If you select US domestic mail or US International Mail no refund will be will be made nor will any replacement items be sent until such time as the US Postal service have deemed the package lost or undelivered.
Order Receipt, Shortages, Damages and Order Discrepancies:
Before your order is shipped, at least 2 different people have checked the order, inspected the order and signed off to confirm that the order is complete and correct. Your order was carefully packaged and labeled before we shipped it.
After we have shipped your order and after you have received your order, it is your responsibility to check the contents of the order immediately.
If an order was shipped by courier service including Fedex, UPS, DHL or other door-to-door carrier and arrives noticeably damaged, if any package is squashed, open or partly open, crushed, bent, re-taped or re-sealed, then you may accept the package at your own discretion. Please notify akbik.com immediately if any package is not in good condition or you believe the package has been opened or re-sealed. At your discretion you may refuse any package that was delivered by courier service whereupon it will be returned to akbik.com.
All orders shipped by courier service are insured and we will work with you and the courier service to arrange new or replacement merchandise as quickly as possible.
Receipt is deemed to have taken place when FedEx, UPS, DHL or other door-to-door courier service or any other carrier we use has provided notification that the package(s) have been delivered. If the order was shipped by Postal service, order receipt is deemed to have taken place 7 business days after the package left our office unless the Postal Service provide documentation to show otherwise.
No claims for damages, shortages or order discrepancies will be accepted after 48 hours from receipt.
In all instances of order shortages, order damages or order discrepancies, the sole liability of akbik.com will be the replacement, the repair or the refund of any merchandise that was short or damaged. Under no circumstances whatsoever will akbik.com be liable for any other costs, fees, penalties, rebates, discounts, performance claims or any type of consequential loss, whether explicit or implied, if any order does not arrive in a satisfactory or complete or fully working condition.
If you wish to return your order or part of your order, please notify the office by email, telephone or fax within 14 business days of the delivery date of the merchandise. If you request a return after 14 days of delivery akbik.com is not obliged to accept any return.
There is a minimum restocking fee of 10% on all or any items accepted for return by akbik.com.
If you requested same-day or express processing and then return the merchandise, we will not refund any of these charges if the order was processed within the scheduled processing times.
If you requested fast or express shipping and the courier fails to deliver within the scheduled service time, we will refund the shipping cost as soon as we have received notification from the courier that they failed in their service guarantee.
If you order merchandise and delivery cannot take place for any reason and the merchandise is returned, we will apply a restocking fee for such non-delivered merchandise of at least 10%. We will not refund any shipping charges associated with the returned order for non-delivery. If you wish to have the merchandise re-shipped you must notify us within 10 business days and you agree to pay the entire shipping costs again.
Sales, Special Offers, Coupons and Clearance:
From time to time we make available special offers, discounts on items, end-of-line items, discontinued items, special sales and special promotions. All items that are sold on sale or special promotion item are sold and supplied "as-is" and as such are generally non-returnable. Furthermore, if you have any kind of store credit, store rebate or additional coupons, these are usually redeemable on retail items outside of any sale or any special promotion.
All pictures, photographs, color descriptions and all references to any colors on our web site are indicative only. We will not be responsible or liable nor will we accept any return whatsoever for any kind of refund, exchange or store credit relating to color matching or grading.
We reserve the right to substitute any product with an alternative product of equal or greater quality or value.
akbik.com reserves the right to apply cancellation fees to any order which is cancelled or partly cancelled by you. When you submit and place your order, which includes the relevant payment and delivery details, we in return may accept your order. At that time we incur substantial administration and/or warehouse costs to process your order.
The appropriate cancellation fee we may apply is 10% of the merchandise value.
If your standard item(s) order has been received and we are unable to fulfill the order and/or are out of stock and/or we are unable to obtain your merchandise in a timely manner, then no cancellation fee will apply and we will issue a full refund including any shipping and handling charges.
Disputes and Problems:
All and any disputes or problems of any kind are to be initially directed to our office by telephone, fax, email of postal mail.
Please allow 7 days business for our investigation and reply.
If we fail to respond within a timely manner or if you are unsatisfied with our response, you may at your discretion take the dispute to a third party.
If you choose to take the dispute or problem directly to a third party without firstly bringing the dispute to our attention, then we reserve the absolute right, and you give us the absolute authority, to make additional administration charge to your credit card for any and all additional charges we may incur as a result of your actions.
If in doubt, contact us first and give us a chance to sort it out.
By visiting this Web site, you agree that the laws of the state of Illinois, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Protecting your information: