Packing, Crating & Shipping
AKBIK Furniture & Design takes great care in ensuring that your order is packaged and shipped securely. We use only top-quality packing and shipping materials, and we custom-make our own wooden pallets and crates to provide the best protection for your items. By doing our own packing and crating, we can guarantee that your shipment will arrive safely and securely.
Additionally, shipping times vary depending on the shipping method chosen, the destination of the shipment, and the availability of the item. We will make every effort to ensure that your shipment is delivered as quickly as possible. However, please note that shipping times are estimates and not guaranteed delivery dates.
Shipping and handling costs are calculated based on the size, weight, and destination of the shipment, as well as the shipping method chosen. These costs will be clearly displayed during the checkout process. Please note that certain oversized or heavyweight items may require additional shipping and handling charges, which will also be indicated during the checkout process.
If you have any questions regarding shipping times or shipping and handling costs, please do not hesitate to contact us by email or phone.
If the package is lost, damaged, broken, or missing during shipment by a domestic or international courier, or if it is held at Customs or another government agency, rest assured that all items are insured by AKBIK Furniture & Design. In the event of a damaged or lost package, please inspect it thoroughly and take pictures of all corners and sides of the package, as well as the shipping stickers, and send them to firstname.lastname@example.org. Our team will promptly work with the carrier to address the issue.
Before your order is shipped, it undergoes a thorough inspection by at least two different people to confirm its completeness and correctness. We also carefully package and label your order prior to shipment.
Upon receiving your order, it is your responsibility to immediately check its contents. If an order shipped by a courier service, such as FedEx, UPS, DHL, or any other door-to-door carrier, arrives noticeably damaged, you may accept it at your discretion. However, if you suspect that the package has been opened or re-sealed, or if it is squashed, open, partly open, crushed, or bent, please notify AKBIK Furniture & Design immediately.
All orders shipped by courier services are insured, and we will work with you and the courier service to arrange a refund or replacement merchandise as quickly as possible.
Receipt of your order is considered to have taken place when the courier service or any other carrier has notified us that the package(s) have been delivered. If your order was shipped by postal service, receipt is deemed to have taken place seven business days after the package left our office, unless the postal service provides documentation to the contrary.
Please note that no claims for damages, shortages, or order discrepancies will be accepted after five days from receipt.
In the event of order shortages, order damages, or order discrepancies, AKBIK Furniture & Design's sole liability will be to replace, repair, or refund any merchandise that was damaged or missing. Under no circumstances will we be responsible for any additional costs, fees, penalties, rebates, discounts, performance claims, or consequential losses, whether explicit or implied, if any order does not arrive in a satisfactory, complete, or fully functional condition.