Packing, Crating & Shipping
At AKBIK Furniture & Design we do our own packing and wooden crating. We secure the Item(s) with top quality packing and shipping materials and we custom make our own wooden pallets and crates to insure that you will recieve the shipment safe and secure.
Shipping Times and Shipping & Handling cost:
Prices on our website include or exclude shipping fees, it depends on so many factors such as promotios and the size and type of the item shipping. These prices are displayed at check-outs.
We offer various shipping methods including FED EX, US Postal Service, UPS, DHL, common carriers, air cargo services and other independent couriers scuh as white glove transportaion. You may use your own shipping company or use your account number to ship via UPS, FedEx, DHL or other courier account as well.
If the shipping courier, domestic or international, fails to deliver the package or the package is damaged, broken or items are missing, if the package is held at Customs or other government agency, All of our items are insured. In case of a damaged or lost package please act immediately, do full inspection and take pictures for all corners and sides of the package and the shipping stickers and forward to our email: firstname.lastname@example.org. AKBIK Furniture & Design will work with the carrier immediately upon recieving the email and pictures.
Order Receipt, Shortages, Damages and Order Discrepancies:
Before your order is shipped, at least 2 different people have checked the order, inspected the order and signed off to confirm that the order is complete and correct. Your order was carefully packaged and labeled before we ship it.
After we have shipped your order and after you have received your order, it is your responsibility to check the contents of the order immediately.
If an order was shipped by courier service including Fedex, UPS, DHL or other door-to-door carrier and arrives noticeably damaged, if any package is squashed, open or partly open, crushed, bent, re-taped or re-sealed, then you may accept the package at your own discretion. Please notify AKBIK Furniture & Design immediately if any package is not in good condition or you believe the package has been opened or re-sealed.
All orders shipped by courier service are insured and we will work with you and the courier service to arrange refund or replacement merchandise as quickly as possible.
Receipt is deemed to have taken place when FedEx, UPS, DHL or other door-to-door courier service or any other carrier we use has provided notification that the package(s) have been delivered. If the order was shipped by Postal service, order receipt is deemed to have taken place 7 business days after the package left our office unless the Postal Service provide documentation to show otherwise.
No claims for damages, shortages or order discrepancies will be accepted after five days from receipt.
In all instances of order shortages, order damages or order discrepancies, the sole liability of AKBIK Furniture & Design will be the replacement, the repair or the refund of any merchandise that was short or damaged. Under no circumstances whatsoever will AKBIK Furniture & Design be liable for any other costs, fees, penalties, rebates, discounts, performance claims or any type of consequential loss, whether explicit or implied, if any order does not arrive in a satisfactory or complete or fully working condition.