Shipping & Returns
Order Processing, Processing Times and Procedure:
There are two distinct steps to every order we receive. These are the processing times and the shipping time.
Processing times are the number of business days required to get your order ready. Shipping and delivery times are the number of business days required to get your order from our warehouse or gallery to your door.
For orders that require expedited service, we offer a same-day and express processing service and fast shipping services, both of these are provided at additional cost.
Some orders may require additional verification of billing, shipping, credit card and/or a signed confirmation of order. You will be notified by email if your order requires any further verification and your reply in a timely manner to any verification requests is required.
If you request a specific delivery date - date-certain and this is not available with the processing options you choose, we will automatically upgrade and up charge your order to meet the specific delivery date - date-certain you requested.
Shipping Times and Shipping & Handling cost:
All prices on our website exclude shipping fees, these are displayed at check-outs unlesa an item or more are on promotion for free shipping. We offer various shipping methods including FED EX, US Postal Service, UPS, DHL, common carriers, air cargo services and other independent couriers. You may use your own shipping company or use your account number to ship via UPS, FedEx, DHL or other courier account.
If the shipping courier, domestic or international, fails to deliver the package or the package is damaged, broken or items are missing, if the package is held at Customs or other government agency, akbik.com accepts or assumes no liability whatsoever for this method of delivery. If a package lost or undelirered no refund will be will be made nor will any replacement items be sent until such time as the shipping courier have deemed the package lost or undelivered.
Order Receipt, Shortages, Damages and Order Discrepancies:
Before your order is shipped, at least 2 different people have checked the order, inspected the order and signed off to confirm that the order is complete and correct. Your order was carefully packaged and labeled before we shipped it.
After we have shipped your order and after you have received your order, it is your responsibility to check the contents of the order immediately.
If an order was shipped by courier service including Fedex, UPS, DHL or other door-to-door carrier and arrives noticeably damaged, if any package is squashed, open or partly open, crushed, bent, re-taped or re-sealed, then you may accept the package at your own discretion. Please notify akbik.com immediately if any package is not in good condition or you believe the package has been opened or re-sealed. At your discretion you may refuse any package that was delivered by courier service whereupon it will be returned to akbik.com.
All orders shipped by courier service are insured and we will work with you and the courier service to arrange new or replacement merchandise as quickly as possible.
Receipt is deemed to have taken place when FedEx, UPS, DHL or other door-to-door courier service or any other carrier we use has provided notification that the package(s) have been delivered. If the order was shipped by Postal service, order receipt is deemed to have taken place 7 business days after the package left our office unless the Postal Service provide documentation to show otherwise.
No claims for damages, shortages or order discrepancies will be accepted after 72 hours from receipt.
In all instances of order shortages, order damages or order discrepancies, the sole liability of akbik.com will be the replacement, the repair or the refund of any merchandise that was short or damaged. Under no circumstances whatsoever will akbik.com be liable for any other costs, fees, penalties, rebates, discounts, performance claims or any type of consequential loss, whether explicit or implied, if any order does not arrive in a satisfactory or complete or fully working condition.
If you wish to return your order or part of your order, please notify the office by email, telephone or fax within 15 days of the delivery date of the merchandise. If you request a return after 15 days of delivery akbik.com is not obliged to accept any return.
There is a minimum restocking fee of 10% on all or any items accepted for return by akbik.com. This will cover expenses such as warehouse cost to process your return and any substential administration fees.
If you requested same-day or express processing and then return the merchandise, we will not refund any of these charges if the order was processed within the scheduled processing times.
If you requested fast or express shipping and the courier fails to deliver within the scheduled service time, we will refund the shipping cost as soon as we have received notification from the courier that they failed in their service guarantee.
If you order merchandise and delivery cannot take place for any reason and the merchandise is returned, we will apply a restocking fee for such non-delivered merchandise of at least 20%. We will not refund any shipping charges associated with the returned order for non-delivery. If you wish to have the merchandise re-shipped you must notify us within 15 business days and you agree to pay the entire shipping costs again.
Sales, Special Offers, Coupons and Clearance:
From time to time we make available special offers, discounts on items, end-of-line items, discontinued items, one of a kind items, antique or vintage items, special sales and special promotions. All items that are sold on sale, discounted or special promotion items are sold and supplied "as-is" and as such are generally non-returnable. Furthermore, if you have any kind of store credit, store rebate or additional coupons, these are usually redeemable on retail items outside of any sale or any special promotion.
All pictures, photographs, color descriptions and all references to any colors on our web site are indicative only. We will not be responsible or liable nor will we accept any return whatsoever for any kind of refund, exchange or store credit relating to color matching or grading.
We reserve the right to substitute any product with an alternative product of equal or greater quality or value.
akbik.com reserves the right to apply cancellation fees to any order which is cancelled or partly cancelled by you after it's been processed and ready for shipping. This period is usually from 24 to 36 hours from the time you rusbmit and place your order, which includes the relevant payment and delivery details, we in return may accept your order. At that time we incur substantial administration and/or warehouse costs to process your order.
The appropriate cancellation fee on orders that were already processssed for shipping is 5% of the merchandise value.
If your standard item(s) order has been received and we are unable to fulfill the order and/or are out of stock and/or we are unable to obtain your merchandise in a timely manner, then no cancellation fee will apply and we will issue a full refund including any shipping and handling charges.