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Returns Policy

Returns: 

If you wish to return your order or part of your order, please notify the office by email, telephone or fax within 15 days of the delivery date of the merchandise. If you request a return after 15 days of delivery AKBIK Furniture & Design is not obliged to accept any return.

There is a minimum restocking fee of 10% on all hand-made items accepted for return by AKBIK Furniture & Design. This will cover expenses such as warehouse cost to process your return and any substential administration fees. 

If you requested same-day or express processing and then return the merchandise, we will not refund any of these charges if the order was processed within the scheduled processing times.

If you requested fast or express shipping and the courier fails to deliver within the scheduled service time, we will refund the shipping cost as soon as we have received notification from the courier that they failed in their service guarantee.

If you order merchandise and delivery cannot take place for any reason and the merchandise is returned, we will apply a restocking fee for such non-delivered merchandise of at least 20%. We will not refund any shipping charges associated with the returned order for non-delivery. If you wish to have the merchandise re-shipped you must notify us within 15 business days and you agree to pay the entire shipping costs again.

Sales, Special Offers, Coupons and Clearance: 
From time to time we make available special offers, discounts on items, end-of-line items, discontinued items, one of a kind items, antique or vintage items, special sales and special promotions. All items that are sold on sale, discounted or special promotion items are sold and supplied "as-is" and as such are generally non-returnable. Furthermore, if you have any kind of store credit, store rebate or additional coupons, these are usually redeemable on retail items outside of any sale or any special promotion.

Questions: 
If you have any questions regarding anything on our web site including products, quantities, processing, shipping, delivery or returns, please contact us either by email or phone.

Colors: 
All pictures, photographs, color descriptions and all references to any colors on our web site are indicative only. We will not be responsible or liable nor will we accept any return whatsoever for any kind of refund, exchange or store credit relating to color matching or grading.

Cancellation: 
AKBIK Furniture & Design reserves the right to apply cancellation fees to any order which is cancelled or partly cancelled by you after it's been processed and ready for shipping. This period is usually from 24 to 36 hours from the time you rusbmit and place your order, which includes the relevant payment and delivery details, we in return may accept your order. At that time we incur substantial administration and/or warehouse costs to process your order.

The appropriate cancellation fee on orders that were already processssed for shipping is 5% of the merchandise value.

If your standard item(s) order has been received and we are unable to fulfill the order and/or are out of stock and/or we are unable to obtain your merchandise in a timely manner, then no cancellation fee will apply and we will issue a full refund including any shipping and handling charges. 

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