To request a return, please contact our office within 15 days of the delivery date of the merchandise via email, telephone or fax. After 15 days, we may not accept any return. Please note that a minimum restocking fee of 10% applies to all hand-made items accepted for return to cover expenses such as warehouse costs and administration fees. If you requested same-day or express processing and then return the merchandise, we will not refund any of these charges if the order was processed within the scheduled processing times.
If you requested fast or express shipping and the courier fails to deliver within the scheduled service time, we will refund the shipping cost as soon as we receive notification from the courier that they failed to meet their service guarantee.
If delivery cannot take place for any reason and the merchandise is returned, we will apply a restocking fee of at least 20% for such non-delivered merchandise. We will not refund any shipping charges associated with the returned order for non-delivery. If you wish to have the merchandise re-shipped, you must notify us within 15 business days and agree to pay the entire shipping costs again.
Special offers, discounts, end-of-line items, and discontinued items are generally non-returnable. Any store credit, store rebate, or additional coupons are redeemable on retail items outside of any sale or special promotion.
If you have any questions regarding our products, quantities, processing, shipping, delivery, or returns, please contact us via email or phone. Please note that colors depicted on our website are indicative only and we will not accept any return for refund, exchange, or store credit relating to color matching or grading.
We reserve the right to apply cancellation fees to any order that is cancelled or partly cancelled by you after it has been processed and ready for shipping. The appropriate cancellation fee on orders that were already processed for shipping is 5% of the merchandise value. If we are unable to fulfill your order in a timely manner or are out of stock, no cancellation fee will apply and we will issue a full refund, including any shipping and handling charges.